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FAQ

What file size should I provide?

300dpi at the finished size is preferred but 250dpi for Canvas prints will give you an excellent result too and slightly reduce your file size. If you need us to enlarge your image we can do that too, just make sure when you check out that you select the Photo Enhance Service (PES) and in the comments section let us know what you need done. Just make note of it in the ‘Special Instructions’ field when you’re ordering.

What file format should my files be in?

Provide your images as JPG, you can also provide a flattened TIFF of your image in RGB format. sRGB or Adobe RGB for the colour space – see below for more information on colour spaces.

What colour space should I use for the best quality print?

Ideally Adobe RGB, you can use sRGB but this is a smaller colour space (smaller Gamut), it’s great for the web and you can still get a good result printing with it but for the best results you would use an Adobe RGB workflow. Make sure you convert your images if shooting in Camera RAW from RAW to Adobe RGB. Some people make the mistake of converting from RAW (unassigned colour space) to sRGB and then to Adobe RGB and think they’re getting the benefits of Adobe RGB but you’re not if you’re workflow is like that. See visual graph below to further understand the Different Colour Spaces and how large each of the colour spaces is.

A comparison of the chromaticities enclosed by...

A comparison of the chromaticities enclosed by some color spaces. (Photo credit: Wikipedia)

How do I send my files to you?

When you place your first order with us we will setup your account and you will get your own folder that sits on your computer that you can save images to that you need printed. It’s SUPER SUPER SUPER Simple! (Did I mention it’s SUPER Simple?) We use SugarSync. But if you have ANY questions please CONTACT US Immediately.

How should I name my files?

Ahhh, this is a great question and one that can HELP alot to ensure that everything goes smooth as silk with your file.

Please name your files like this (without the brackets)

[your name / or name of your business]-[your order number from us]-[size of the print e.g. 20x30].jpg or .tif, An example would be: shanegoldberg-21342-20×30.jpg 

How much is delivery?

Delivery is $14.00 flat rate per order within Australia.

How long will it take to get my order?

All prints are printed the same day, they are sent within 72 hours of your order. So depending on where you live you will get your order within 2-4 days after it is shipped anywhere in Australia.

Can I get a Trade Account?

If you’re a current Photographer, Graphic Designer, Printer or other Professional Tradesman then please contact us to discuss being setup as a Trade Professional on the system, this will give you slightly better pricing on our already great pricing and access to occasional specials. We do not do credit accounts. All products and services must be paid for when ordering.

Will you print Pornography?

No sorry, we’re a family business and there are often children in our workshop, we do not print explicit images or any form of pornographic material. If in doubt please contact us first :)

Can I pay by Credit Card?

Yes! We use Paypal to process our Credit Card payments so you can pay directly with your own Paypal funds or Credit Card.

What currency are payments processed in?

All payments are in AUSTRALIAN DOLLARS $AUD (If you’re ordering from overseas please see www.xe.com for an approximate guide on the currency exchange rate).

Can I pay by Direct Deposit?

Absolutely! Our direct deposit details are:

Account Name: Pro Photo Secrets Pty Ltd
BSB: 304-255
Account Number: 0055230

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